Terms of Use

Effective Date: July 10, 2026

Welcome to The Candle Store (“The Candle Store”, “we”, “our”, or “us”). By accessing or using our website, you agree to these Terms of Use. If you do not agree, please do not use this website.

Use of Our Website

You may use this website only for lawful purposes. You agree not to:

• Use the website in violation of any applicable law.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of the website.
• Copy, reproduce, or distribute website content without our written permission.

Products and Services

The Candle Store provides custom candles and related products.

Because many of our products are made to order, product images, colours, finishes, fragrances, and packaging may vary slightly from the final product.

We reserve the right to modify, discontinue, or refuse any product or service at any time.

Quotes and Orders

Quotes are provided without obligation and may expire or change without notice.

An order is not accepted until confirmed by The Candle Store.

Custom orders may require artwork approval, deposits, or additional production information before manufacturing begins.

Pricing

All prices are subject to change without notice.

Applicable taxes, shipping charges, duties, and other fees will be added where required.

Intellectual Property

All content on this website, including text, images, graphics, logos, branding, and designs, is the property of The Candle Store or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, or use our content without our prior written consent.

Customer Content

If you provide logos, artwork, designs, or other materials for a custom order, you represent that you have all necessary rights and permissions to use those materials.

You are solely responsible for any claims arising from materials you provide.

Shipping and Delivery

Estimated production and delivery times are estimates only and are not guaranteed.

The Candle Store is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our reasonable control.

Returns and Cancellations

Because our products are custom-made, all sales are generally final unless otherwise agreed in writing or required by applicable law.

If your order arrives damaged or incorrect, please contact us promptly so we can review the issue.

Disclaimer

This website and its contents are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, The Candle Store disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the fullest extent permitted by law, The Candle Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our products.

Our total liability relating to any claim shall not exceed the amount paid for the applicable order.

Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

Privacy

Your use of this website is also governed by our Privacy Policy.

Governing Law

These Terms of Use are governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to conflict of law principles.

Changes to These Terms

We may update these Terms of Use from time to time. Updated versions will be posted on this page with a revised effective date.

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